Robert C. Hampshire is assistant professor of Operations Research and Public Policy, Carnegie Mellon University. Dr Hampshire’s research focuses on management, modeling, and optimization of services. His particular focus is on IT enabled mobility services, which include smart parking and bike/car sharing; communication services which include call centers, bandwidth exchanges and web conferencing and web services which include person-2-person lending, wikis and blogs. He uses both non steady state stochastic modeling and dynamic optimization to develop management strategies. Dr. Hampshire has worked at IBM, T.J. Watson Research Center, Bell Laboratories of Lucent Technologies, Compaq Computers and VLSI Technology. He has patents in the areas of IT asset portfolio management and supply chain risk management.